It's great to have recognized business experts as clients. Check out the recent postings by Red Door Interactive's Reid Carr and TV Ears' George Dennis:

Taking a Back Seat is No Option: Planning for 2010

BY FC Expert Blogger Reid Carr Sun Nov 29, 2009 at 7:57 PM Like it or not, it’s past time for all of us in Corporate America to move forward and map out a game plan for 2010. I suspect that this will be a welcome, albeit difficult, task for many, given the economic challenges that occurred over the last 12 months. However, there are still some companies out there that believe the state of the economy will determine their success, and while that premise might hold true in certain circumstances, organizations will have a greater chance of failing when they do not prepare for what lies ahead.

The importance of customer reviews

BY FC Expert Blogger George Dennis Sun Nov 29, 2009 at 8:09 PM I know a handful of companies that request feedback from customers only to do nothing with the data. At my company, TV Ears, I’ve found that such input is one of the most important elements on which to focus my attention. After all, you want to know what’s working and what isn’t, right? Successful companies capitalize on customer reviews as a way to determine what they are doing well and more importantly, what areas need improvement.