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How Satellite Tracking Systems Can Both Save and Make Money

By being able to remotely record and monitor usage, manufacturers can determine if their equipment was used as it was intended.

By Lenny Braunstein, Legal Counsel, Quake Global An ongoing problem faced across multiple industries is that many original equipment manufacturers (OEMs) are forced to pay on customer warranty claims against their equipment even though such malfunctions are often the result of improper use. Though some companies contest these accusations, the debates typically turn into a "he said, she said," where most OEMs lose in the long run because the claimant is usually the only witness to the events in question. Often, manufacturers also find it necessary to settle such claims quickly as litigation costs and liability exposure in protesting these disputes is typically more expensive and resource consuming than simply paying the customer. As a result, manufacturers are left struggling with even slimmer profit margins and precarious bottom lines. Satellite Technology to the Rescue To reduce these occurrences, companies should consider leveraging the benefits of Machine-to-Machine (M2M) technology. With single or dual mode satellite/terrestrial modems as a standard feature for all their product lines, companies can track, monitor and even control their offerings and assets anywhere in the world. By being able to remotely record and monitor usage, manufacturers can determine if their equipment was used as it was intended, or if the customer claimed damage was the result of improper use or care over time; all without the need for in-field inspectors or the sole word of the purchaser or lessee. Recent enhancements to the Low Earth Orbit and Geosynchronous Earth Orbit satellite networks have made this option viable. Such technology allows the development of satellite communicators that transmit short bursts of data that use far less power than did their predecessors. Concurrently, the modems themselves have been greatly reduced in both size and cost. These significant changes in global communications have led many important industries to quickly introduce this new technology into their business models not only to both maintain their competitive advantages and to avoid being technologically outmaneuvered by their competitors, but also to focus on their core business without the inherent uncertainty that accompanies a legal defense. Additionally, equipment manufacturers may also find themselves being able to provide other services to their customers, including asset tracking, condition monitoring, predictive maintenance, security, and remote control, thus creating additional revenue streams and profits by leveraging the same systems that are in place to help reduce their own operational risks. In turn, satellite modem technology offers two benefits for companies; the opportunity to lower the costs of doing businesses while also providing additional income sources. Read the rest of the article here.