Check out this op-ed that ran this week. We’re excited to have landed this piece in a key industry media outlet for our valued client!

Loan Servicing Not Just Processing Payments

The loan servicing industry is due for a shake up; starting with truly understanding the business in which they operate. The widely held myth by such entities is that they are payment processors.

Not true at all. They’re in the people business, and help individuals fund their dreams, pay off their obligations, and work towards a responsible financial future. As member-facing entities, loan servicing companies and credit unions must view the borrowers as valued patrons and treat them accordingly.

Read the rest of the article here.