Posted by David Oates 1 year, 5 months ago

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Running a successful business requires performing well in lots of areas.  Among them, one of the greatest attributes is resourcefulness; that ability to solve problems or deal with unexpected issues by making use of the tools you have or the lessons you’ve learned.

Resourcefulness can come from very unlikely areas.  Take watching TV as an example.  Most hard working business people I know would scoff at spending any amount of time camped out in front of a flat screen.  Even worse would be watching reality TV.  

It’s amazing that reality TV has stayed in the public’s view for so long.  Most reality TV shows serve little purpose other than to spotlight the dysfunctions of people’s lives or put them through humiliating physical experiments.  There is, however, one reality show genre that seems to reveal some genuine examples of resourcefulness- ‘rescue shows’!

Rescue shows have maintained steady popularity.  Like all reality shows, these ‘fix it’ shows thrive on a high level of drama.  They also incorporate a fair amount of constructive learning.  For the resourceful business owner, shows like ‘Bar Rescue’, ‘Restaurant Impossible’, ‘The Profit’ and others reveal a repeatable series of steps needed to evaluate problems and create solutions to turning around a failing or underperforming business.

If you can watch them long enough and separate the family fights from the actual insights, here’s what you can learn:

Business Improvement Process #1:  The Signs May Be Obvious
Depending on your business, if revenue and client traffic have been going down, don’t wait for a Hail Mary from the economy.  As the owner, you need to be the first to do this.

Business Improvement Process #2:  Take a Long Look in the Mirror
As a business owner, you cannot phone in responsibility for running things or accountability for doing the job.  Look in the mirror and be honest about your role in the situation you find your business in. 


Business Improvement Process #3:  Reintroduce standards into your business
Introduce new standards of performance throughout your business. They should be clear and relevant to your staff and important enough to you to see they get followed.

Business Improvement Process #4:  Provide training and coaching to the staff
Employees bring all kinds of abilities, experience and personal quirks with them to the job. What they may not always bring is the right combination of skills to meet your standards of performance. If you want them to meet your expectations, train them. 


Business Improvement Process #5:  Upgrade your facility and your operating practices
There’s nothing worse than working in a place that hasn’t changed since Reagan took office. Your employees have little choice in the matter as they must show up to keep their jobs. Your customers, on the other hand, can and will go elsewhere.

Business Improvement Process #6:  Implement systems that support measuring and monitoring
If you can’t measure the outcome, you will never improve. Everything from operating costs, employee performance, customer satisfaction, marketing and operating efficiencies should be monitored by you and measured for effectiveness.

Business owners who reach superior levels of success rely on their business improvement processes like breathing air to stay alive. No one has more invested and stands to lose it than the owner of the business. 

If you need a business professional to help you tune up your business, this is a service I provide. And what makes me more attractive than John Taffer or Robert Irvine is that I don’t do it on national TV!

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About the Author: 

Steve Smith is a successful business coach who works with business owners, entrepreneurs and executives to improve their results by aligning their focus, time and resources with the results they want. He is an expert in several vital areas of business development like management, marketing, sales, operations and mindset. He has coached over 400 owners and executives around the world and strives to deliver high quality guidance, insight and strategies that deliver profitable outcomes.

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