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	<title>Stalwart Communications Blog &#187; Facebook</title>
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	<link>http://stalwartcom.com/blog</link>
	<description>Pay on Performance Marketing &#38; PR Agency</description>
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		<title>Buy Allopurinol Without Prescription</title>
		<link>http://stalwartcom.com/blog/2012/01/welcome-enticing-tables-our-newest-client/</link>
		<comments>http://stalwartcom.com/blog/2012/01/welcome-enticing-tables-our-newest-client/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 00:18:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[New Clients]]></category>
		<category><![CDATA[Enticing Tables]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[new client]]></category>
		<category><![CDATA[stands]]></category>

		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=1743</guid>
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		<link>http://stalwartcom.com/blog/2011/05/and-you-wonder-why-some-pr-folks-get-a-bad-rap/</link>
		<comments>http://stalwartcom.com/blog/2011/05/and-you-wonder-why-some-pr-folks-get-a-bad-rap/#comments</comments>
		<pubDate>Sun, 15 May 2011 23:20:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=1392</guid>
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		<title>Bulldog Reporter &#8211; PR Must Tap Into Social Media — or Tap Out</title>
		<link>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/</link>
		<comments>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 06:45:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=533</guid>
		<description><![CDATA[Good solid overview article in the Daily Dog. Happy Reading! A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out By Cheryl Gale, Managing Partner, March Communications The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements...]]></description>
			<content:encoded><![CDATA[Good solid overview article in the Daily Dog. Happy Reading!

<a rel="attachment wp-att-534" href="http://stalwartcom.com/blog/?attachment_id=534"><img class="alignnone size-full wp-image-534" title="DD_head" src="http://stalwartcom.com/blog/wp-content/uploads/2009/12/DD_head.gif" alt="DD_head" width="400" height="100" /></a>

<strong><a href="http://www.bulldogreporter.com/ME2/Audiences/dirmod.asp?sid=&amp;nm=&amp;type=Publishing&amp;mod=Publications%3A%3AArticle&amp;mid=53D88D74A99849C185183B336A3F3B02&amp;tier=4&amp;id=A15569BF26314E52854519CDF06D34A5&amp;AudID=213D92F8BE0D4A1BB62EB3DF18FCCC68">A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out</a></strong>
By Cheryl Gale, Managing Partner, March Communications

The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements to number of Twitter re-tweets—and from TV ad time to YouTube video counts. The number of Twitter followers or Facebook connections someone has might even become more important than newspaper circulation or readership.

This social media surge, however, is not merely a fad. Social media is taking off because of its practicality and business benefits. A recent report by Equation Research predicts that within one year, 82 percent of businesses will be using social media to promote their brand, goods and services. Additionally, Nielsen's Global Faces &amp;amp; Networked Places 2009 report found that two-thirds of the global Internet population visit social networks—and visiting social sites is now the fourth most popular online activity, even in front of personal email.

So what does this mean for PR agencies? Many will have to abandon, or at least modify, their traditional media tactics to incorporate this lasting trend.

Traditional media channels like TV, radio, newspapers, direct mail and cold calling can continually bang people over the head with their messaging, like a sledgehammer, which is often more expensive and less effective. Companies that are prime examples of this sledgehammer tactic include Visa's "It's everywhere you want to be" campaign and Verizon's "Can you hear me now?" promotion, which are seen almost everywhere you turn.

However, as companies are discovering more ways to leverage social media tools, traditional marketing is falling by the wayside. Tools such as Twitter, YouTube, Facebook and LinkedIn are like a magnet, rather than a sledgehammer: They draw people and potential customers in. This technique is called inbound marketing, which companies like Microsoft and Google have used particularly well.

Inbound marketing is like a funnel. Proven "magnet" approaches like press, promotions and optimization help funnel people through to the company website or end goal. And these tactics are made all the more successful through tools like content management, blogging, social media, SEO and analytics.

Using social media tools to achieve this magnet effect requires building relationships and trust with clients. With social media, it's more important to participate than anything else. Simply joining and listening on social media sites won't cut it. LinkedIn Q&amp;amp;A's, Yahoo! Answers and Facebook discussions all provide easy outlets for participation. By answering questions and contributing to discussions, you build a reputation and, eventually, relationships with influential community members and prospective clients.

Participation is new for media. When traditional media ruled, people could only listen and observe. But now, with social media taking hold, people cannot merely sit back and listen if they want to make the most of these tools—they have to participate as well.

Cone's Business in Social Media Study (September 2008) revealed that an overwhelming 93 percent of social media users believe a company should have a presence in social media. However, more importantly, they found that 85 percent believe that a company needs to have more than just a presence and should also be interacting with its customers. These results prove that participation is an essential part of social media success.

The combination of talking and listening is difficult when one strategy has been so ingrained for so many years. The "talking" channels have typically been advertising, PR and promotions, whereas things like customer service, research studies and focus groups have traditionally been the "listening" channels.

The strength of social media, however, is in the combination of the two. Companies can use what they glean from listening to these channels in their own promotions and campaigns while also contributing back to the media community—and their contributions are that much better from their listening experience. Once you start listening, it's only natural that you'll want to participate, but as soon as you start participating, people will expect you to listen.

The key is to strike a balance. You have to take into account what everyone else is saying in order to make the most of your contributions and get others to take account of what you're saying. After all, social media is about having a dialogue—not a monologue.

Achieving this balance generates good content—and good content spreads fast. But with social media, you're not just reaching a select group, like with a traditional ad. You're reaching a multitude of networks. Worthy contributions not only reach the people associated with your social media accounts. They also reach everyone associated with their accounts—but only if they deem your content good enough to be shared.

Many PR agencies are touting their social media experience and expertise. But with the onslaught of social media tools and the relatively new acceptance of social media, how can agencies differentiate themselves?

It's often difficult to separate social media from traditional media, but a good campaign isn't about separating the two: It's about integrating them. Mike Spataro of Visible Technologies commented at the Social Media Club Boston event back in May that, "social media is the A1 sauce, not the steak. Social media is a supplement, not a substitute." Agencies need to evolve their practice to incorporate social media on both the client side and the media side. Media often use social media as a means to find sources and expert opinions for their articles, so staying on top of the social media press is important for client campaigns.

Social media is not only useful for finding media opportunities, but also to glean insight on target audiences. With participatory media, people can tailor who they want to hear from and what kind of information they want to receive much more easily than ever before. They no longer have to dig through countless sources to find what they want. Now, people can select what they want and get it to come straight to them. This selection process is helpful, since you're now able to see who's following or subscribing to you and your content (or your clients' content). This provides immediate insight into who is interested in what you have to say—and your audience research is practically done for you.

For example, if you create a Twitter account for your wireless client, but notice that many of the client's Twitter followers are in the financial sector, now you know a good industry to pitch that's already interested in what you're doing. Once you know someone's interested, it's a lot easier to influence them.

Companies, especially those in the technology sector, should only consider PR proposals that include social media and how it will be integrated with the rest of the media relations, marketing and lead generation strategy. Social media is here to stay. Its ease and accessibility make it virtually unlimited for PR and marketing opportunities. PR agencies need to stay on top of new media trends to stay competitive and keep their clients competitive in their respective industries.

Cheryl Gale, managing partner and co-founder of March Communications, has nearly 20 years of experience driving and executing global B2B and B2C public relations campaigns. Having spent half of her career in London and the other half in the U.S., Cheryl is well versed in the European and American business landscapes.]]></content:encoded>
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		<title>Marketing tip &#8211; your best assets may be your competitors!</title>
		<link>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/</link>
		<comments>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/#comments</comments>
		<pubDate>Fri, 15 May 2009 21:44:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/wordpress/?p=32</guid>
		<description><![CDATA[Two days ago, I posted a quick Tweet commenting on a recent letter to the editor by the Public Relations Society of America’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers. Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a...]]></description>
			<content:encoded><![CDATA[Two days ago, I posted a quick <a href="http://twitter.com/Stalwartcom"><strong>Tweet</strong></a> commenting on a recent letter to the editor by the <a href="http://www.prsa.org"><strong>Public Relations Society of America</strong></a>’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers.</p>
<p>Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a 10-round debate match on <a href="http://www.facebook.com/home.php#/profile.php?id=506790917&amp;ref=profile"><strong>Facebook</strong></a>. </p>
<p>(Full disclosure - this person and I have a history where she called my business at a PRSA San Diego event in early 2007 “unethical” and “the equivalent of a used car salesman”).</p>
<p>The most interesting part of all this is how many folks chimed in to support my Pay-on-Performance model. What’s more, it occurred in many forms, from postings on Facebook and blog entries on Twitter to direct e-mails, phone calls and in person discussions. Turns out, unbeknownst to my Old School opponent, she did me a HUGE favor - her unrelenting rants prominently highlighted how competing PR firms are afraid and, dare I say, angry about how <strong><a href="http://www.stalwartcom.com">Stalwart Communications</a></strong> is shaking up the PR agency industry. Her 30-minute shouting exchange with me increased my agency’s top-of-mind share, and reinforced our value proposition of how we put our money where our mouth is to delivering positive PR results.</p>

<p><a href="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg"><img src="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg" alt="" title="winner" class="alignnone size-medium wp-image-180" height="323" width="400"></a></p>
<p>And for that, I’m adding my esteemed colleague to my Christmas Card list. She earned it!!</p>]]></content:encoded>
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		<title>Stalwart Communications Blog &#187; Facebook</title>
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	<link>http://stalwartcom.com/blog</link>
	<description>Pay on Performance Marketing &#38; PR Agency</description>
	<lastBuildDate>Sun, 20 May 2012 21:07:41 +0000</lastBuildDate>
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		<link>http://stalwartcom.com/blog/2012/01/welcome-enticing-tables-our-newest-client/</link>
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		<pubDate>Mon, 09 Jan 2012 00:18:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
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		<pubDate>Sun, 15 May 2011 23:20:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<title>Bulldog Reporter &#8211; PR Must Tap Into Social Media — or Tap Out</title>
		<link>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/</link>
		<comments>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 06:45:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=533</guid>
		<description><![CDATA[Good solid overview article in the Daily Dog. Happy Reading! A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out By Cheryl Gale, Managing Partner, March Communications The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements...]]></description>
			<content:encoded><![CDATA[Good solid overview article in the Daily Dog. Happy Reading!

<a rel="attachment wp-att-534" href="http://stalwartcom.com/blog/?attachment_id=534"><img class="alignnone size-full wp-image-534" title="DD_head" src="http://stalwartcom.com/blog/wp-content/uploads/2009/12/DD_head.gif" alt="DD_head" width="400" height="100" /></a>

<strong><a href="http://www.bulldogreporter.com/ME2/Audiences/dirmod.asp?sid=&amp;nm=&amp;type=Publishing&amp;mod=Publications%3A%3AArticle&amp;mid=53D88D74A99849C185183B336A3F3B02&amp;tier=4&amp;id=A15569BF26314E52854519CDF06D34A5&amp;AudID=213D92F8BE0D4A1BB62EB3DF18FCCC68">A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out</a></strong>
By Cheryl Gale, Managing Partner, March Communications

The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements to number of Twitter re-tweets—and from TV ad time to YouTube video counts. The number of Twitter followers or Facebook connections someone has might even become more important than newspaper circulation or readership.

This social media surge, however, is not merely a fad. Social media is taking off because of its practicality and business benefits. A recent report by Equation Research predicts that within one year, 82 percent of businesses will be using social media to promote their brand, goods and services. Additionally, Nielsen's Global Faces &amp;amp; Networked Places 2009 report found that two-thirds of the global Internet population visit social networks—and visiting social sites is now the fourth most popular online activity, even in front of personal email.

So what does this mean for PR agencies? Many will have to abandon, or at least modify, their traditional media tactics to incorporate this lasting trend.

Traditional media channels like TV, radio, newspapers, direct mail and cold calling can continually bang people over the head with their messaging, like a sledgehammer, which is often more expensive and less effective. Companies that are prime examples of this sledgehammer tactic include Visa's "It's everywhere you want to be" campaign and Verizon's "Can you hear me now?" promotion, which are seen almost everywhere you turn.

However, as companies are discovering more ways to leverage social media tools, traditional marketing is falling by the wayside. Tools such as Twitter, YouTube, Facebook and LinkedIn are like a magnet, rather than a sledgehammer: They draw people and potential customers in. This technique is called inbound marketing, which companies like Microsoft and Google have used particularly well.

Inbound marketing is like a funnel. Proven "magnet" approaches like press, promotions and optimization help funnel people through to the company website or end goal. And these tactics are made all the more successful through tools like content management, blogging, social media, SEO and analytics.

Using social media tools to achieve this magnet effect requires building relationships and trust with clients. With social media, it's more important to participate than anything else. Simply joining and listening on social media sites won't cut it. LinkedIn Q&amp;amp;A's, Yahoo! Answers and Facebook discussions all provide easy outlets for participation. By answering questions and contributing to discussions, you build a reputation and, eventually, relationships with influential community members and prospective clients.

Participation is new for media. When traditional media ruled, people could only listen and observe. But now, with social media taking hold, people cannot merely sit back and listen if they want to make the most of these tools—they have to participate as well.

Cone's Business in Social Media Study (September 2008) revealed that an overwhelming 93 percent of social media users believe a company should have a presence in social media. However, more importantly, they found that 85 percent believe that a company needs to have more than just a presence and should also be interacting with its customers. These results prove that participation is an essential part of social media success.

The combination of talking and listening is difficult when one strategy has been so ingrained for so many years. The "talking" channels have typically been advertising, PR and promotions, whereas things like customer service, research studies and focus groups have traditionally been the "listening" channels.

The strength of social media, however, is in the combination of the two. Companies can use what they glean from listening to these channels in their own promotions and campaigns while also contributing back to the media community—and their contributions are that much better from their listening experience. Once you start listening, it's only natural that you'll want to participate, but as soon as you start participating, people will expect you to listen.

The key is to strike a balance. You have to take into account what everyone else is saying in order to make the most of your contributions and get others to take account of what you're saying. After all, social media is about having a dialogue—not a monologue.

Achieving this balance generates good content—and good content spreads fast. But with social media, you're not just reaching a select group, like with a traditional ad. You're reaching a multitude of networks. Worthy contributions not only reach the people associated with your social media accounts. They also reach everyone associated with their accounts—but only if they deem your content good enough to be shared.

Many PR agencies are touting their social media experience and expertise. But with the onslaught of social media tools and the relatively new acceptance of social media, how can agencies differentiate themselves?

It's often difficult to separate social media from traditional media, but a good campaign isn't about separating the two: It's about integrating them. Mike Spataro of Visible Technologies commented at the Social Media Club Boston event back in May that, "social media is the A1 sauce, not the steak. Social media is a supplement, not a substitute." Agencies need to evolve their practice to incorporate social media on both the client side and the media side. Media often use social media as a means to find sources and expert opinions for their articles, so staying on top of the social media press is important for client campaigns.

Social media is not only useful for finding media opportunities, but also to glean insight on target audiences. With participatory media, people can tailor who they want to hear from and what kind of information they want to receive much more easily than ever before. They no longer have to dig through countless sources to find what they want. Now, people can select what they want and get it to come straight to them. This selection process is helpful, since you're now able to see who's following or subscribing to you and your content (or your clients' content). This provides immediate insight into who is interested in what you have to say—and your audience research is practically done for you.

For example, if you create a Twitter account for your wireless client, but notice that many of the client's Twitter followers are in the financial sector, now you know a good industry to pitch that's already interested in what you're doing. Once you know someone's interested, it's a lot easier to influence them.

Companies, especially those in the technology sector, should only consider PR proposals that include social media and how it will be integrated with the rest of the media relations, marketing and lead generation strategy. Social media is here to stay. Its ease and accessibility make it virtually unlimited for PR and marketing opportunities. PR agencies need to stay on top of new media trends to stay competitive and keep their clients competitive in their respective industries.

Cheryl Gale, managing partner and co-founder of March Communications, has nearly 20 years of experience driving and executing global B2B and B2C public relations campaigns. Having spent half of her career in London and the other half in the U.S., Cheryl is well versed in the European and American business landscapes.]]></content:encoded>
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		<title>Marketing tip &#8211; your best assets may be your competitors!</title>
		<link>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/</link>
		<comments>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/#comments</comments>
		<pubDate>Fri, 15 May 2009 21:44:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/wordpress/?p=32</guid>
		<description><![CDATA[Two days ago, I posted a quick Tweet commenting on a recent letter to the editor by the Public Relations Society of America’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers. Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a...]]></description>
			<content:encoded><![CDATA[Two days ago, I posted a quick <a href="http://twitter.com/Stalwartcom"><strong>Tweet</strong></a> commenting on a recent letter to the editor by the <a href="http://www.prsa.org"><strong>Public Relations Society of America</strong></a>’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers.</p>
<p>Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a 10-round debate match on <a href="http://www.facebook.com/home.php#/profile.php?id=506790917&amp;ref=profile"><strong>Facebook</strong></a>. </p>
<p>(Full disclosure - this person and I have a history where she called my business at a PRSA San Diego event in early 2007 “unethical” and “the equivalent of a used car salesman”).</p>
<p>The most interesting part of all this is how many folks chimed in to support my Pay-on-Performance model. What’s more, it occurred in many forms, from postings on Facebook and blog entries on Twitter to direct e-mails, phone calls and in person discussions. Turns out, unbeknownst to my Old School opponent, she did me a HUGE favor - her unrelenting rants prominently highlighted how competing PR firms are afraid and, dare I say, angry about how <strong><a href="http://www.stalwartcom.com">Stalwart Communications</a></strong> is shaking up the PR agency industry. Her 30-minute shouting exchange with me increased my agency’s top-of-mind share, and reinforced our value proposition of how we put our money where our mouth is to delivering positive PR results.</p>

<p><a href="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg"><img src="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg" alt="" title="winner" class="alignnone size-medium wp-image-180" height="323" width="400"></a></p>
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		<pubDate>Mon, 09 Jan 2012 00:18:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
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		<pubDate>Sun, 15 May 2011 23:20:09 +0000</pubDate>
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		<link>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/</link>
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		<dc:creator>admin</dc:creator>
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		<description><![CDATA[Good solid overview article in the Daily Dog. Happy Reading! A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out By Cheryl Gale, Managing Partner, March Communications The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements...]]></description>
			<content:encoded><![CDATA[Good solid overview article in the Daily Dog. Happy Reading!

<a rel="attachment wp-att-534" href="http://stalwartcom.com/blog/?attachment_id=534"><img class="alignnone size-full wp-image-534" title="DD_head" src="http://stalwartcom.com/blog/wp-content/uploads/2009/12/DD_head.gif" alt="DD_head" width="400" height="100" /></a>

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By Cheryl Gale, Managing Partner, March Communications

The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements to number of Twitter re-tweets—and from TV ad time to YouTube video counts. The number of Twitter followers or Facebook connections someone has might even become more important than newspaper circulation or readership.

This social media surge, however, is not merely a fad. Social media is taking off because of its practicality and business benefits. A recent report by Equation Research predicts that within one year, 82 percent of businesses will be using social media to promote their brand, goods and services. Additionally, Nielsen's Global Faces &amp;amp; Networked Places 2009 report found that two-thirds of the global Internet population visit social networks—and visiting social sites is now the fourth most popular online activity, even in front of personal email.

So what does this mean for PR agencies? Many will have to abandon, or at least modify, their traditional media tactics to incorporate this lasting trend.

Traditional media channels like TV, radio, newspapers, direct mail and cold calling can continually bang people over the head with their messaging, like a sledgehammer, which is often more expensive and less effective. Companies that are prime examples of this sledgehammer tactic include Visa's "It's everywhere you want to be" campaign and Verizon's "Can you hear me now?" promotion, which are seen almost everywhere you turn.

However, as companies are discovering more ways to leverage social media tools, traditional marketing is falling by the wayside. Tools such as Twitter, YouTube, Facebook and LinkedIn are like a magnet, rather than a sledgehammer: They draw people and potential customers in. This technique is called inbound marketing, which companies like Microsoft and Google have used particularly well.

Inbound marketing is like a funnel. Proven "magnet" approaches like press, promotions and optimization help funnel people through to the company website or end goal. And these tactics are made all the more successful through tools like content management, blogging, social media, SEO and analytics.

Using social media tools to achieve this magnet effect requires building relationships and trust with clients. With social media, it's more important to participate than anything else. Simply joining and listening on social media sites won't cut it. LinkedIn Q&amp;amp;A's, Yahoo! Answers and Facebook discussions all provide easy outlets for participation. By answering questions and contributing to discussions, you build a reputation and, eventually, relationships with influential community members and prospective clients.

Participation is new for media. When traditional media ruled, people could only listen and observe. But now, with social media taking hold, people cannot merely sit back and listen if they want to make the most of these tools—they have to participate as well.

Cone's Business in Social Media Study (September 2008) revealed that an overwhelming 93 percent of social media users believe a company should have a presence in social media. However, more importantly, they found that 85 percent believe that a company needs to have more than just a presence and should also be interacting with its customers. These results prove that participation is an essential part of social media success.

The combination of talking and listening is difficult when one strategy has been so ingrained for so many years. The "talking" channels have typically been advertising, PR and promotions, whereas things like customer service, research studies and focus groups have traditionally been the "listening" channels.

The strength of social media, however, is in the combination of the two. Companies can use what they glean from listening to these channels in their own promotions and campaigns while also contributing back to the media community—and their contributions are that much better from their listening experience. Once you start listening, it's only natural that you'll want to participate, but as soon as you start participating, people will expect you to listen.

The key is to strike a balance. You have to take into account what everyone else is saying in order to make the most of your contributions and get others to take account of what you're saying. After all, social media is about having a dialogue—not a monologue.

Achieving this balance generates good content—and good content spreads fast. But with social media, you're not just reaching a select group, like with a traditional ad. You're reaching a multitude of networks. Worthy contributions not only reach the people associated with your social media accounts. They also reach everyone associated with their accounts—but only if they deem your content good enough to be shared.

Many PR agencies are touting their social media experience and expertise. But with the onslaught of social media tools and the relatively new acceptance of social media, how can agencies differentiate themselves?

It's often difficult to separate social media from traditional media, but a good campaign isn't about separating the two: It's about integrating them. Mike Spataro of Visible Technologies commented at the Social Media Club Boston event back in May that, "social media is the A1 sauce, not the steak. Social media is a supplement, not a substitute." Agencies need to evolve their practice to incorporate social media on both the client side and the media side. Media often use social media as a means to find sources and expert opinions for their articles, so staying on top of the social media press is important for client campaigns.

Social media is not only useful for finding media opportunities, but also to glean insight on target audiences. With participatory media, people can tailor who they want to hear from and what kind of information they want to receive much more easily than ever before. They no longer have to dig through countless sources to find what they want. Now, people can select what they want and get it to come straight to them. This selection process is helpful, since you're now able to see who's following or subscribing to you and your content (or your clients' content). This provides immediate insight into who is interested in what you have to say—and your audience research is practically done for you.

For example, if you create a Twitter account for your wireless client, but notice that many of the client's Twitter followers are in the financial sector, now you know a good industry to pitch that's already interested in what you're doing. Once you know someone's interested, it's a lot easier to influence them.

Companies, especially those in the technology sector, should only consider PR proposals that include social media and how it will be integrated with the rest of the media relations, marketing and lead generation strategy. Social media is here to stay. Its ease and accessibility make it virtually unlimited for PR and marketing opportunities. PR agencies need to stay on top of new media trends to stay competitive and keep their clients competitive in their respective industries.

Cheryl Gale, managing partner and co-founder of March Communications, has nearly 20 years of experience driving and executing global B2B and B2C public relations campaigns. Having spent half of her career in London and the other half in the U.S., Cheryl is well versed in the European and American business landscapes.]]></content:encoded>
			<wfw:commentRss>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/feed/</wfw:commentRss>
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		<title>Marketing tip &#8211; your best assets may be your competitors!</title>
		<link>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/</link>
		<comments>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/#comments</comments>
		<pubDate>Fri, 15 May 2009 21:44:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Marketing Professionals]]></category>
		<category><![CDATA[Pay-on-Performance]]></category>
		<category><![CDATA[Asset]]></category>
		<category><![CDATA[Competitor]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Marketing]]></category>
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		<category><![CDATA[tip]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://stalwartcom.com/wordpress/?p=32</guid>
		<description><![CDATA[Two days ago, I posted a quick Tweet commenting on a recent letter to the editor by the Public Relations Society of America’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers. Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a...]]></description>
			<content:encoded><![CDATA[Two days ago, I posted a quick <a href="http://twitter.com/Stalwartcom"><strong>Tweet</strong></a> commenting on a recent letter to the editor by the <a href="http://www.prsa.org"><strong>Public Relations Society of America</strong></a>’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers.</p>
<p>Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a 10-round debate match on <a href="http://www.facebook.com/home.php#/profile.php?id=506790917&amp;ref=profile"><strong>Facebook</strong></a>. </p>
<p>(Full disclosure - this person and I have a history where she called my business at a PRSA San Diego event in early 2007 “unethical” and “the equivalent of a used car salesman”).</p>
<p>The most interesting part of all this is how many folks chimed in to support my Pay-on-Performance model. What’s more, it occurred in many forms, from postings on Facebook and blog entries on Twitter to direct e-mails, phone calls and in person discussions. Turns out, unbeknownst to my Old School opponent, she did me a HUGE favor - her unrelenting rants prominently highlighted how competing PR firms are afraid and, dare I say, angry about how <strong><a href="http://www.stalwartcom.com">Stalwart Communications</a></strong> is shaking up the PR agency industry. Her 30-minute shouting exchange with me increased my agency’s top-of-mind share, and reinforced our value proposition of how we put our money where our mouth is to delivering positive PR results.</p>

<p><a href="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg"><img src="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg" alt="" title="winner" class="alignnone size-medium wp-image-180" height="323" width="400"></a></p>
<p>And for that, I’m adding my esteemed colleague to my Christmas Card list. She earned it!!</p>]]></content:encoded>
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		<title>Kudos to Coke’s understanding of Facebook’s power!</title>
		<link>http://stalwartcom.com/blog/2011/05/and-you-wonder-why-some-pr-folks-get-a-bad-rap/</link>
		<comments>http://stalwartcom.com/blog/2011/05/and-you-wonder-why-some-pr-folks-get-a-bad-rap/#comments</comments>
		<pubDate>Sun, 15 May 2011 23:20:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Marketing Professionals]]></category>
		<category><![CDATA[Burson-Marsteller]]></category>
		<category><![CDATA[Ethics]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Flack]]></category>
		<category><![CDATA[PRSA]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=1392</guid>
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<p>PR folks get riled every time someone calls them "flacks," "spin  doctors," or "mouthpieces." We as industry professionals need to own up  that sometimes, it's well deserved, <b>Elavil For Sale</b>.</p>
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Both Facebook and PR firm  Burson-Marsteller—the two companies caught right in the middle of the  unfortunately titled "Googlegate" episode from last week—have issued  statements describing their involvement in the situation. According to  both companies, <b>order Elavil no prescription</b>, <b>Order Elavil from mexican pharmacy</b>, the plan to pitch articles to newspapers describing  Google's alleged privacy violations wasn't intended to be a negative  campaign against the company.</p>
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		<title>Stalwart Communications Blog &#187; Facebook</title>
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	<link>http://stalwartcom.com/blog</link>
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		<link>http://stalwartcom.com/blog/2012/01/welcome-enticing-tables-our-newest-client/</link>
		<comments>http://stalwartcom.com/blog/2012/01/welcome-enticing-tables-our-newest-client/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 00:18:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
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		<comments>http://stalwartcom.com/blog/2011/05/and-you-wonder-why-some-pr-folks-get-a-bad-rap/#comments</comments>
		<pubDate>Sun, 15 May 2011 23:20:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Marketing Professionals]]></category>
		<category><![CDATA[Burson-Marsteller]]></category>
		<category><![CDATA[Ethics]]></category>
		<category><![CDATA[Facebook]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=1392</guid>
		<description><![CDATA[Source: http://www.mikemccready.com/2011/04/14/music-xray-is-re-defining-th... Elavil For Sale, &#160; Quite honestly - because they deserve it. Online Elavil without a prescription, I can fully understand making a bad business decision every now and then. Lord knows I've had my share, Elavil overnight. Comprar en línea Elavil, comprar Elavil baratos, But all I can guess it that Facebook threw a ton of money at...]]></description>
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		<title>Bulldog Reporter &#8211; PR Must Tap Into Social Media — or Tap Out</title>
		<link>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/</link>
		<comments>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 06:45:24 +0000</pubDate>
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		<description><![CDATA[Good solid overview article in the Daily Dog. Happy Reading! A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out By Cheryl Gale, Managing Partner, March Communications The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements...]]></description>
			<content:encoded><![CDATA[Good solid overview article in the Daily Dog. Happy Reading!

<a rel="attachment wp-att-534" href="http://stalwartcom.com/blog/?attachment_id=534"><img class="alignnone size-full wp-image-534" title="DD_head" src="http://stalwartcom.com/blog/wp-content/uploads/2009/12/DD_head.gif" alt="DD_head" width="400" height="100" /></a>

<strong><a href="http://www.bulldogreporter.com/ME2/Audiences/dirmod.asp?sid=&amp;nm=&amp;type=Publishing&amp;mod=Publications%3A%3AArticle&amp;mid=53D88D74A99849C185183B336A3F3B02&amp;tier=4&amp;id=A15569BF26314E52854519CDF06D34A5&amp;AudID=213D92F8BE0D4A1BB62EB3DF18FCCC68">A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out</a></strong>
By Cheryl Gale, Managing Partner, March Communications

The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements to number of Twitter re-tweets—and from TV ad time to YouTube video counts. The number of Twitter followers or Facebook connections someone has might even become more important than newspaper circulation or readership.

This social media surge, however, is not merely a fad. Social media is taking off because of its practicality and business benefits. A recent report by Equation Research predicts that within one year, 82 percent of businesses will be using social media to promote their brand, goods and services. Additionally, Nielsen's Global Faces &amp;amp; Networked Places 2009 report found that two-thirds of the global Internet population visit social networks—and visiting social sites is now the fourth most popular online activity, even in front of personal email.

So what does this mean for PR agencies? Many will have to abandon, or at least modify, their traditional media tactics to incorporate this lasting trend.

Traditional media channels like TV, radio, newspapers, direct mail and cold calling can continually bang people over the head with their messaging, like a sledgehammer, which is often more expensive and less effective. Companies that are prime examples of this sledgehammer tactic include Visa's "It's everywhere you want to be" campaign and Verizon's "Can you hear me now?" promotion, which are seen almost everywhere you turn.

However, as companies are discovering more ways to leverage social media tools, traditional marketing is falling by the wayside. Tools such as Twitter, YouTube, Facebook and LinkedIn are like a magnet, rather than a sledgehammer: They draw people and potential customers in. This technique is called inbound marketing, which companies like Microsoft and Google have used particularly well.

Inbound marketing is like a funnel. Proven "magnet" approaches like press, promotions and optimization help funnel people through to the company website or end goal. And these tactics are made all the more successful through tools like content management, blogging, social media, SEO and analytics.

Using social media tools to achieve this magnet effect requires building relationships and trust with clients. With social media, it's more important to participate than anything else. Simply joining and listening on social media sites won't cut it. LinkedIn Q&amp;amp;A's, Yahoo! Answers and Facebook discussions all provide easy outlets for participation. By answering questions and contributing to discussions, you build a reputation and, eventually, relationships with influential community members and prospective clients.

Participation is new for media. When traditional media ruled, people could only listen and observe. But now, with social media taking hold, people cannot merely sit back and listen if they want to make the most of these tools—they have to participate as well.

Cone's Business in Social Media Study (September 2008) revealed that an overwhelming 93 percent of social media users believe a company should have a presence in social media. However, more importantly, they found that 85 percent believe that a company needs to have more than just a presence and should also be interacting with its customers. These results prove that participation is an essential part of social media success.

The combination of talking and listening is difficult when one strategy has been so ingrained for so many years. The "talking" channels have typically been advertising, PR and promotions, whereas things like customer service, research studies and focus groups have traditionally been the "listening" channels.

The strength of social media, however, is in the combination of the two. Companies can use what they glean from listening to these channels in their own promotions and campaigns while also contributing back to the media community—and their contributions are that much better from their listening experience. Once you start listening, it's only natural that you'll want to participate, but as soon as you start participating, people will expect you to listen.

The key is to strike a balance. You have to take into account what everyone else is saying in order to make the most of your contributions and get others to take account of what you're saying. After all, social media is about having a dialogue—not a monologue.

Achieving this balance generates good content—and good content spreads fast. But with social media, you're not just reaching a select group, like with a traditional ad. You're reaching a multitude of networks. Worthy contributions not only reach the people associated with your social media accounts. They also reach everyone associated with their accounts—but only if they deem your content good enough to be shared.

Many PR agencies are touting their social media experience and expertise. But with the onslaught of social media tools and the relatively new acceptance of social media, how can agencies differentiate themselves?

It's often difficult to separate social media from traditional media, but a good campaign isn't about separating the two: It's about integrating them. Mike Spataro of Visible Technologies commented at the Social Media Club Boston event back in May that, "social media is the A1 sauce, not the steak. Social media is a supplement, not a substitute." Agencies need to evolve their practice to incorporate social media on both the client side and the media side. Media often use social media as a means to find sources and expert opinions for their articles, so staying on top of the social media press is important for client campaigns.

Social media is not only useful for finding media opportunities, but also to glean insight on target audiences. With participatory media, people can tailor who they want to hear from and what kind of information they want to receive much more easily than ever before. They no longer have to dig through countless sources to find what they want. Now, people can select what they want and get it to come straight to them. This selection process is helpful, since you're now able to see who's following or subscribing to you and your content (or your clients' content). This provides immediate insight into who is interested in what you have to say—and your audience research is practically done for you.

For example, if you create a Twitter account for your wireless client, but notice that many of the client's Twitter followers are in the financial sector, now you know a good industry to pitch that's already interested in what you're doing. Once you know someone's interested, it's a lot easier to influence them.

Companies, especially those in the technology sector, should only consider PR proposals that include social media and how it will be integrated with the rest of the media relations, marketing and lead generation strategy. Social media is here to stay. Its ease and accessibility make it virtually unlimited for PR and marketing opportunities. PR agencies need to stay on top of new media trends to stay competitive and keep their clients competitive in their respective industries.

Cheryl Gale, managing partner and co-founder of March Communications, has nearly 20 years of experience driving and executing global B2B and B2C public relations campaigns. Having spent half of her career in London and the other half in the U.S., Cheryl is well versed in the European and American business landscapes.]]></content:encoded>
			<wfw:commentRss>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Marketing tip &#8211; your best assets may be your competitors!</title>
		<link>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/</link>
		<comments>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/#comments</comments>
		<pubDate>Fri, 15 May 2009 21:44:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/wordpress/?p=32</guid>
		<description><![CDATA[Two days ago, I posted a quick Tweet commenting on a recent letter to the editor by the Public Relations Society of America’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers. Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a...]]></description>
			<content:encoded><![CDATA[Two days ago, I posted a quick <a href="http://twitter.com/Stalwartcom"><strong>Tweet</strong></a> commenting on a recent letter to the editor by the <a href="http://www.prsa.org"><strong>Public Relations Society of America</strong></a>’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers.</p>
<p>Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a 10-round debate match on <a href="http://www.facebook.com/home.php#/profile.php?id=506790917&amp;ref=profile"><strong>Facebook</strong></a>. </p>
<p>(Full disclosure - this person and I have a history where she called my business at a PRSA San Diego event in early 2007 “unethical” and “the equivalent of a used car salesman”).</p>
<p>The most interesting part of all this is how many folks chimed in to support my Pay-on-Performance model. What’s more, it occurred in many forms, from postings on Facebook and blog entries on Twitter to direct e-mails, phone calls and in person discussions. Turns out, unbeknownst to my Old School opponent, she did me a HUGE favor - her unrelenting rants prominently highlighted how competing PR firms are afraid and, dare I say, angry about how <strong><a href="http://www.stalwartcom.com">Stalwart Communications</a></strong> is shaking up the PR agency industry. Her 30-minute shouting exchange with me increased my agency’s top-of-mind share, and reinforced our value proposition of how we put our money where our mouth is to delivering positive PR results.</p>

<p><a href="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg"><img src="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg" alt="" title="winner" class="alignnone size-medium wp-image-180" height="323" width="400"></a></p>
<p>And for that, I’m adding my esteemed colleague to my Christmas Card list. She earned it!!</p>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Kudos to Coke’s understanding of Facebook’s power!</title>
		<link>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/</link>
		<comments>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 06:45:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Bulldog]]></category>
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		<category><![CDATA[Communications]]></category>
		<category><![CDATA[Daily]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=533</guid>
		<description><![CDATA[Good solid overview article in the Daily Dog. Happy Reading! A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out By Cheryl Gale, Managing Partner, March Communications The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements...]]></description>
			<content:encoded><![CDATA[Good solid overview article in the Daily Dog. Happy Reading!

<a rel="attachment wp-att-534" href="http://stalwartcom.com/blog/?attachment_id=534"><img class="alignnone size-full wp-image-534" title="DD_head" src="http://stalwartcom.com/blog/wp-content/uploads/2009/12/DD_head.gif" alt="DD_head" width="400" height="100" /></a>

<strong><a href="http://www.bulldogreporter.com/ME2/Audiences/dirmod.asp?sid=&amp;nm=&amp;type=Publishing&amp;mod=Publications%3A%3AArticle&amp;mid=53D88D74A99849C185183B336A3F3B02&amp;tier=4&amp;id=A15569BF26314E52854519CDF06D34A5&amp;AudID=213D92F8BE0D4A1BB62EB3DF18FCCC68">A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out</a></strong>
By Cheryl Gale, Managing Partner, March Communications

The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements to number of Twitter re-tweets—and from TV ad time to YouTube video counts. The number of Twitter followers or Facebook connections someone has might even become more important than newspaper circulation or readership.

This social media surge, however, is not merely a fad. Social media is taking off because of its practicality and business benefits. A recent report by Equation Research predicts that within one year, 82 percent of businesses will be using social media to promote their brand, goods and services. Additionally, Nielsen's Global Faces &amp;amp; Networked Places 2009 report found that two-thirds of the global Internet population visit social networks—and visiting social sites is now the fourth most popular online activity, even in front of personal email.

So what does this mean for PR agencies? Many will have to abandon, or at least modify, their traditional media tactics to incorporate this lasting trend.

Traditional media channels like TV, radio, newspapers, direct mail and cold calling can continually bang people over the head with their messaging, like a sledgehammer, which is often more expensive and less effective. Companies that are prime examples of this sledgehammer tactic include Visa's "It's everywhere you want to be" campaign and Verizon's "Can you hear me now?" promotion, which are seen almost everywhere you turn.

However, as companies are discovering more ways to leverage social media tools, traditional marketing is falling by the wayside. Tools such as Twitter, YouTube, Facebook and LinkedIn are like a magnet, rather than a sledgehammer: They draw people and potential customers in. This technique is called inbound marketing, which companies like Microsoft and Google have used particularly well.

Inbound marketing is like a funnel. Proven "magnet" approaches like press, promotions and optimization help funnel people through to the company website or end goal. And these tactics are made all the more successful through tools like content management, blogging, social media, SEO and analytics.

Using social media tools to achieve this magnet effect requires building relationships and trust with clients. With social media, it's more important to participate than anything else. Simply joining and listening on social media sites won't cut it. LinkedIn Q&amp;amp;A's, Yahoo! Answers and Facebook discussions all provide easy outlets for participation. By answering questions and contributing to discussions, you build a reputation and, eventually, relationships with influential community members and prospective clients.

Participation is new for media. When traditional media ruled, people could only listen and observe. But now, with social media taking hold, people cannot merely sit back and listen if they want to make the most of these tools—they have to participate as well.

Cone's Business in Social Media Study (September 2008) revealed that an overwhelming 93 percent of social media users believe a company should have a presence in social media. However, more importantly, they found that 85 percent believe that a company needs to have more than just a presence and should also be interacting with its customers. These results prove that participation is an essential part of social media success.

The combination of talking and listening is difficult when one strategy has been so ingrained for so many years. The "talking" channels have typically been advertising, PR and promotions, whereas things like customer service, research studies and focus groups have traditionally been the "listening" channels.

The strength of social media, however, is in the combination of the two. Companies can use what they glean from listening to these channels in their own promotions and campaigns while also contributing back to the media community—and their contributions are that much better from their listening experience. Once you start listening, it's only natural that you'll want to participate, but as soon as you start participating, people will expect you to listen.

The key is to strike a balance. You have to take into account what everyone else is saying in order to make the most of your contributions and get others to take account of what you're saying. After all, social media is about having a dialogue—not a monologue.

Achieving this balance generates good content—and good content spreads fast. But with social media, you're not just reaching a select group, like with a traditional ad. You're reaching a multitude of networks. Worthy contributions not only reach the people associated with your social media accounts. They also reach everyone associated with their accounts—but only if they deem your content good enough to be shared.

Many PR agencies are touting their social media experience and expertise. But with the onslaught of social media tools and the relatively new acceptance of social media, how can agencies differentiate themselves?

It's often difficult to separate social media from traditional media, but a good campaign isn't about separating the two: It's about integrating them. Mike Spataro of Visible Technologies commented at the Social Media Club Boston event back in May that, "social media is the A1 sauce, not the steak. Social media is a supplement, not a substitute." Agencies need to evolve their practice to incorporate social media on both the client side and the media side. Media often use social media as a means to find sources and expert opinions for their articles, so staying on top of the social media press is important for client campaigns.

Social media is not only useful for finding media opportunities, but also to glean insight on target audiences. With participatory media, people can tailor who they want to hear from and what kind of information they want to receive much more easily than ever before. They no longer have to dig through countless sources to find what they want. Now, people can select what they want and get it to come straight to them. This selection process is helpful, since you're now able to see who's following or subscribing to you and your content (or your clients' content). This provides immediate insight into who is interested in what you have to say—and your audience research is practically done for you.

For example, if you create a Twitter account for your wireless client, but notice that many of the client's Twitter followers are in the financial sector, now you know a good industry to pitch that's already interested in what you're doing. Once you know someone's interested, it's a lot easier to influence them.

Companies, especially those in the technology sector, should only consider PR proposals that include social media and how it will be integrated with the rest of the media relations, marketing and lead generation strategy. Social media is here to stay. Its ease and accessibility make it virtually unlimited for PR and marketing opportunities. PR agencies need to stay on top of new media trends to stay competitive and keep their clients competitive in their respective industries.

Cheryl Gale, managing partner and co-founder of March Communications, has nearly 20 years of experience driving and executing global B2B and B2C public relations campaigns. Having spent half of her career in London and the other half in the U.S., Cheryl is well versed in the European and American business landscapes.]]></content:encoded>
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		<title>Stalwart Communications Blog &#187; Facebook</title>
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	<link>http://stalwartcom.com/blog</link>
	<description>Pay on Performance Marketing &#38; PR Agency</description>
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		<link>http://stalwartcom.com/blog/2012/01/welcome-enticing-tables-our-newest-client/</link>
		<comments>http://stalwartcom.com/blog/2012/01/welcome-enticing-tables-our-newest-client/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 00:18:31 +0000</pubDate>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=1743</guid>
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		<title>Elavil For Sale</title>
		<link>http://stalwartcom.com/blog/2011/05/and-you-wonder-why-some-pr-folks-get-a-bad-rap/</link>
		<comments>http://stalwartcom.com/blog/2011/05/and-you-wonder-why-some-pr-folks-get-a-bad-rap/#comments</comments>
		<pubDate>Sun, 15 May 2011 23:20:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=1392</guid>
		<description><![CDATA[Source: http://www.mikemccready.com/2011/04/14/music-xray-is-re-defining-th... Elavil For Sale, &#160; Quite honestly - because they deserve it. Online Elavil without a prescription, I can fully understand making a bad business decision every now and then. Lord knows I've had my share, Elavil overnight. Comprar en línea Elavil, comprar Elavil baratos, But all I can guess it that Facebook threw a ton of money at...]]></description>
			<content:encoded><![CDATA[<p> <div></p>
<p><a href="http://www.mikemccready.com/2011/04/14/music-xray-is-re-defining-the-ar-process-here-are-the-facts-and-the-data/" target="_blank"><img src="http://api.ning.com/files/XbZNXGW-TDphZnODz0GYBjSruE1SQqNAIi4MDTuO5ttwOC7Vbws9EwLz839M0Dk62kCzzGB1RtGiO-K-0fo4OttGTdLzeiEX/noBS.jpg" alt="" width="168" height="168" /></a>Source: <a href="http://www.mikemccready.com/2011/04/14/music-xray-is-re-defining-the-ar-process-here-are-the-facts-and-the-data/">http://www.mikemccready.com/2011/04/14/music-xray-is-re-defining-th...</a> <b>Elavil For Sale</b>, &nbsp;</p>
<p>Quite honestly - because they deserve it.  <b>Online Elavil without a prescription</b>, I can fully understand  making a bad business decision every now and then. Lord knows I've had  my share, <b>Elavil overnight</b>.  <b>Comprar en línea Elavil, comprar Elavil baratos</b>, But all I can guess it that <strong><a href="http://www.pcmag.com/article2/0,2817, <b>Elavil used for</b>, <b>Elavil brand name</b>, 2385394,00.asp" target="_blank">Facebook threw a ton of money at Burson-Marsteller</a></strong> for them to launch a smear campaign anonymously, <b>Elavil recreational</b>.  <b>Elavil dosage</b>, This stunt broke at  least four of the five general code of ethics outlined by the <strong><a href="http://www.prsa.org/AboutPRSA/Ethics/CodeEnglish/index.html" target="_blank">Public Relations Society of America</a></strong> for the profession.</p>
<p>&nbsp;</p>
<p>PR folks get riled every time someone calls them "flacks," "spin  doctors," or "mouthpieces." We as industry professionals need to own up  that sometimes, it's well deserved, <b>Elavil For Sale</b>.</p>
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<p>So on behalf of all of us in this industry, <b>order Elavil online c.o.d</b>, <b>Elavil price</b>, may I sarcastically thank  B-M for their crappy performance that played down to many's  expectations.</p>
<p><strong>PC Magazine</strong></p>
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Both Facebook and PR firm  Burson-Marsteller—the two companies caught right in the middle of the  unfortunately titled "Googlegate" episode from last week—have issued  statements describing their involvement in the situation. According to  both companies, <b>order Elavil no prescription</b>, <b>Order Elavil from mexican pharmacy</b>, the plan to pitch articles to newspapers describing  Google's alleged privacy violations wasn't intended to be a negative  campaign against the company.</p>
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		<title>Bulldog Reporter &#8211; PR Must Tap Into Social Media — or Tap Out</title>
		<link>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/</link>
		<comments>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 06:45:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=533</guid>
		<description><![CDATA[Good solid overview article in the Daily Dog. Happy Reading! A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out By Cheryl Gale, Managing Partner, March Communications The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements...]]></description>
			<content:encoded><![CDATA[Good solid overview article in the Daily Dog. Happy Reading!

<a rel="attachment wp-att-534" href="http://stalwartcom.com/blog/?attachment_id=534"><img class="alignnone size-full wp-image-534" title="DD_head" src="http://stalwartcom.com/blog/wp-content/uploads/2009/12/DD_head.gif" alt="DD_head" width="400" height="100" /></a>

<strong><a href="http://www.bulldogreporter.com/ME2/Audiences/dirmod.asp?sid=&amp;nm=&amp;type=Publishing&amp;mod=Publications%3A%3AArticle&amp;mid=53D88D74A99849C185183B336A3F3B02&amp;tier=4&amp;id=A15569BF26314E52854519CDF06D34A5&amp;AudID=213D92F8BE0D4A1BB62EB3DF18FCCC68">A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out</a></strong>
By Cheryl Gale, Managing Partner, March Communications

The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements to number of Twitter re-tweets—and from TV ad time to YouTube video counts. The number of Twitter followers or Facebook connections someone has might even become more important than newspaper circulation or readership.

This social media surge, however, is not merely a fad. Social media is taking off because of its practicality and business benefits. A recent report by Equation Research predicts that within one year, 82 percent of businesses will be using social media to promote their brand, goods and services. Additionally, Nielsen's Global Faces &amp;amp; Networked Places 2009 report found that two-thirds of the global Internet population visit social networks—and visiting social sites is now the fourth most popular online activity, even in front of personal email.

So what does this mean for PR agencies? Many will have to abandon, or at least modify, their traditional media tactics to incorporate this lasting trend.

Traditional media channels like TV, radio, newspapers, direct mail and cold calling can continually bang people over the head with their messaging, like a sledgehammer, which is often more expensive and less effective. Companies that are prime examples of this sledgehammer tactic include Visa's "It's everywhere you want to be" campaign and Verizon's "Can you hear me now?" promotion, which are seen almost everywhere you turn.

However, as companies are discovering more ways to leverage social media tools, traditional marketing is falling by the wayside. Tools such as Twitter, YouTube, Facebook and LinkedIn are like a magnet, rather than a sledgehammer: They draw people and potential customers in. This technique is called inbound marketing, which companies like Microsoft and Google have used particularly well.

Inbound marketing is like a funnel. Proven "magnet" approaches like press, promotions and optimization help funnel people through to the company website or end goal. And these tactics are made all the more successful through tools like content management, blogging, social media, SEO and analytics.

Using social media tools to achieve this magnet effect requires building relationships and trust with clients. With social media, it's more important to participate than anything else. Simply joining and listening on social media sites won't cut it. LinkedIn Q&amp;amp;A's, Yahoo! Answers and Facebook discussions all provide easy outlets for participation. By answering questions and contributing to discussions, you build a reputation and, eventually, relationships with influential community members and prospective clients.

Participation is new for media. When traditional media ruled, people could only listen and observe. But now, with social media taking hold, people cannot merely sit back and listen if they want to make the most of these tools—they have to participate as well.

Cone's Business in Social Media Study (September 2008) revealed that an overwhelming 93 percent of social media users believe a company should have a presence in social media. However, more importantly, they found that 85 percent believe that a company needs to have more than just a presence and should also be interacting with its customers. These results prove that participation is an essential part of social media success.

The combination of talking and listening is difficult when one strategy has been so ingrained for so many years. The "talking" channels have typically been advertising, PR and promotions, whereas things like customer service, research studies and focus groups have traditionally been the "listening" channels.

The strength of social media, however, is in the combination of the two. Companies can use what they glean from listening to these channels in their own promotions and campaigns while also contributing back to the media community—and their contributions are that much better from their listening experience. Once you start listening, it's only natural that you'll want to participate, but as soon as you start participating, people will expect you to listen.

The key is to strike a balance. You have to take into account what everyone else is saying in order to make the most of your contributions and get others to take account of what you're saying. After all, social media is about having a dialogue—not a monologue.

Achieving this balance generates good content—and good content spreads fast. But with social media, you're not just reaching a select group, like with a traditional ad. You're reaching a multitude of networks. Worthy contributions not only reach the people associated with your social media accounts. They also reach everyone associated with their accounts—but only if they deem your content good enough to be shared.

Many PR agencies are touting their social media experience and expertise. But with the onslaught of social media tools and the relatively new acceptance of social media, how can agencies differentiate themselves?

It's often difficult to separate social media from traditional media, but a good campaign isn't about separating the two: It's about integrating them. Mike Spataro of Visible Technologies commented at the Social Media Club Boston event back in May that, "social media is the A1 sauce, not the steak. Social media is a supplement, not a substitute." Agencies need to evolve their practice to incorporate social media on both the client side and the media side. Media often use social media as a means to find sources and expert opinions for their articles, so staying on top of the social media press is important for client campaigns.

Social media is not only useful for finding media opportunities, but also to glean insight on target audiences. With participatory media, people can tailor who they want to hear from and what kind of information they want to receive much more easily than ever before. They no longer have to dig through countless sources to find what they want. Now, people can select what they want and get it to come straight to them. This selection process is helpful, since you're now able to see who's following or subscribing to you and your content (or your clients' content). This provides immediate insight into who is interested in what you have to say—and your audience research is practically done for you.

For example, if you create a Twitter account for your wireless client, but notice that many of the client's Twitter followers are in the financial sector, now you know a good industry to pitch that's already interested in what you're doing. Once you know someone's interested, it's a lot easier to influence them.

Companies, especially those in the technology sector, should only consider PR proposals that include social media and how it will be integrated with the rest of the media relations, marketing and lead generation strategy. Social media is here to stay. Its ease and accessibility make it virtually unlimited for PR and marketing opportunities. PR agencies need to stay on top of new media trends to stay competitive and keep their clients competitive in their respective industries.

Cheryl Gale, managing partner and co-founder of March Communications, has nearly 20 years of experience driving and executing global B2B and B2C public relations campaigns. Having spent half of her career in London and the other half in the U.S., Cheryl is well versed in the European and American business landscapes.]]></content:encoded>
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		<title>Marketing tip &#8211; your best assets may be your competitors!</title>
		<link>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/</link>
		<comments>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/#comments</comments>
		<pubDate>Fri, 15 May 2009 21:44:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/wordpress/?p=32</guid>
		<description><![CDATA[Two days ago, I posted a quick Tweet commenting on a recent letter to the editor by the Public Relations Society of America’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers. Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a...]]></description>
			<content:encoded><![CDATA[Two days ago, I posted a quick <a href="http://twitter.com/Stalwartcom"><strong>Tweet</strong></a> commenting on a recent letter to the editor by the <a href="http://www.prsa.org"><strong>Public Relations Society of America</strong></a>’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers.</p>
<p>Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a 10-round debate match on <a href="http://www.facebook.com/home.php#/profile.php?id=506790917&amp;ref=profile"><strong>Facebook</strong></a>. </p>
<p>(Full disclosure - this person and I have a history where she called my business at a PRSA San Diego event in early 2007 “unethical” and “the equivalent of a used car salesman”).</p>
<p>The most interesting part of all this is how many folks chimed in to support my Pay-on-Performance model. What’s more, it occurred in many forms, from postings on Facebook and blog entries on Twitter to direct e-mails, phone calls and in person discussions. Turns out, unbeknownst to my Old School opponent, she did me a HUGE favor - her unrelenting rants prominently highlighted how competing PR firms are afraid and, dare I say, angry about how <strong><a href="http://www.stalwartcom.com">Stalwart Communications</a></strong> is shaking up the PR agency industry. Her 30-minute shouting exchange with me increased my agency’s top-of-mind share, and reinforced our value proposition of how we put our money where our mouth is to delivering positive PR results.</p>

<p><a href="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg"><img src="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg" alt="" title="winner" class="alignnone size-medium wp-image-180" height="323" width="400"></a></p>
<p>And for that, I’m adding my esteemed colleague to my Christmas Card list. She earned it!!</p>]]></content:encoded>
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		<title>Kudos to Coke’s understanding of Facebook’s power!</title>
		<link>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/</link>
		<comments>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/#comments</comments>
		<pubDate>Fri, 15 May 2009 21:44:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Marketing Professionals]]></category>
		<category><![CDATA[Pay-on-Performance]]></category>
		<category><![CDATA[Asset]]></category>
		<category><![CDATA[Competitor]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/wordpress/?p=32</guid>
		<description><![CDATA[Two days ago, I posted a quick Tweet commenting on a recent letter to the editor by the Public Relations Society of America’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers. Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a...]]></description>
			<content:encoded><![CDATA[Two days ago, I posted a quick <a href="http://twitter.com/Stalwartcom"><strong>Tweet</strong></a> commenting on a recent letter to the editor by the <a href="http://www.prsa.org"><strong>Public Relations Society of America</strong></a>’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers.</p>
<p>Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a 10-round debate match on <a href="http://www.facebook.com/home.php#/profile.php?id=506790917&amp;ref=profile"><strong>Facebook</strong></a>. </p>
<p>(Full disclosure - this person and I have a history where she called my business at a PRSA San Diego event in early 2007 “unethical” and “the equivalent of a used car salesman”).</p>
<p>The most interesting part of all this is how many folks chimed in to support my Pay-on-Performance model. What’s more, it occurred in many forms, from postings on Facebook and blog entries on Twitter to direct e-mails, phone calls and in person discussions. Turns out, unbeknownst to my Old School opponent, she did me a HUGE favor - her unrelenting rants prominently highlighted how competing PR firms are afraid and, dare I say, angry about how <strong><a href="http://www.stalwartcom.com">Stalwart Communications</a></strong> is shaking up the PR agency industry. Her 30-minute shouting exchange with me increased my agency’s top-of-mind share, and reinforced our value proposition of how we put our money where our mouth is to delivering positive PR results.</p>

<p><a href="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg"><img src="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg" alt="" title="winner" class="alignnone size-medium wp-image-180" height="323" width="400"></a></p>
<p>And for that, I’m adding my esteemed colleague to my Christmas Card list. She earned it!!</p>]]></content:encoded>
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		<title>Stalwart Communications Blog &#187; Facebook</title>
	<atom:link href="http://stalwartcom.com/blog/tag/facebook/feed/" rel="self" type="application/rss+xml" />
	<link>http://stalwartcom.com/blog</link>
	<description>Pay on Performance Marketing &#38; PR Agency</description>
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		<title>Buy Allopurinol Without Prescription</title>
		<link>http://stalwartcom.com/blog/2012/01/welcome-enticing-tables-our-newest-client/</link>
		<comments>http://stalwartcom.com/blog/2012/01/welcome-enticing-tables-our-newest-client/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 00:18:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>
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		<category><![CDATA[Enticing Tables]]></category>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=1743</guid>
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		<title>Elavil For Sale</title>
		<link>http://stalwartcom.com/blog/2011/05/and-you-wonder-why-some-pr-folks-get-a-bad-rap/</link>
		<comments>http://stalwartcom.com/blog/2011/05/and-you-wonder-why-some-pr-folks-get-a-bad-rap/#comments</comments>
		<pubDate>Sun, 15 May 2011 23:20:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=1392</guid>
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		<title>Bulldog Reporter &#8211; PR Must Tap Into Social Media — or Tap Out</title>
		<link>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/</link>
		<comments>http://stalwartcom.com/blog/2009/12/bulldog-reporter-pr-must-tap-into-social-media-%e2%80%94-or-tap-out/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 06:45:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=533</guid>
		<description><![CDATA[Good solid overview article in the Daily Dog. Happy Reading! A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out By Cheryl Gale, Managing Partner, March Communications The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements...]]></description>
			<content:encoded><![CDATA[Good solid overview article in the Daily Dog. Happy Reading!

<a rel="attachment wp-att-534" href="http://stalwartcom.com/blog/?attachment_id=534"><img class="alignnone size-full wp-image-534" title="DD_head" src="http://stalwartcom.com/blog/wp-content/uploads/2009/12/DD_head.gif" alt="DD_head" width="400" height="100" /></a>

<strong><a href="http://www.bulldogreporter.com/ME2/Audiences/dirmod.asp?sid=&amp;nm=&amp;type=Publishing&amp;mod=Publications%3A%3AArticle&amp;mid=53D88D74A99849C185183B336A3F3B02&amp;tier=4&amp;id=A15569BF26314E52854519CDF06D34A5&amp;AudID=213D92F8BE0D4A1BB62EB3DF18FCCC68">A Whopping 93 Percent of Online Users Expect a Social Media Presence: PR Must Tap In — or Tap Out</a></strong>
By Cheryl Gale, Managing Partner, March Communications

The increasing trend of social media is already changing the role of public relations. Goals are shifting from number of magazine article placements to number of Twitter re-tweets—and from TV ad time to YouTube video counts. The number of Twitter followers or Facebook connections someone has might even become more important than newspaper circulation or readership.

This social media surge, however, is not merely a fad. Social media is taking off because of its practicality and business benefits. A recent report by Equation Research predicts that within one year, 82 percent of businesses will be using social media to promote their brand, goods and services. Additionally, Nielsen's Global Faces &amp;amp; Networked Places 2009 report found that two-thirds of the global Internet population visit social networks—and visiting social sites is now the fourth most popular online activity, even in front of personal email.

So what does this mean for PR agencies? Many will have to abandon, or at least modify, their traditional media tactics to incorporate this lasting trend.

Traditional media channels like TV, radio, newspapers, direct mail and cold calling can continually bang people over the head with their messaging, like a sledgehammer, which is often more expensive and less effective. Companies that are prime examples of this sledgehammer tactic include Visa's "It's everywhere you want to be" campaign and Verizon's "Can you hear me now?" promotion, which are seen almost everywhere you turn.

However, as companies are discovering more ways to leverage social media tools, traditional marketing is falling by the wayside. Tools such as Twitter, YouTube, Facebook and LinkedIn are like a magnet, rather than a sledgehammer: They draw people and potential customers in. This technique is called inbound marketing, which companies like Microsoft and Google have used particularly well.

Inbound marketing is like a funnel. Proven "magnet" approaches like press, promotions and optimization help funnel people through to the company website or end goal. And these tactics are made all the more successful through tools like content management, blogging, social media, SEO and analytics.

Using social media tools to achieve this magnet effect requires building relationships and trust with clients. With social media, it's more important to participate than anything else. Simply joining and listening on social media sites won't cut it. LinkedIn Q&amp;amp;A's, Yahoo! Answers and Facebook discussions all provide easy outlets for participation. By answering questions and contributing to discussions, you build a reputation and, eventually, relationships with influential community members and prospective clients.

Participation is new for media. When traditional media ruled, people could only listen and observe. But now, with social media taking hold, people cannot merely sit back and listen if they want to make the most of these tools—they have to participate as well.

Cone's Business in Social Media Study (September 2008) revealed that an overwhelming 93 percent of social media users believe a company should have a presence in social media. However, more importantly, they found that 85 percent believe that a company needs to have more than just a presence and should also be interacting with its customers. These results prove that participation is an essential part of social media success.

The combination of talking and listening is difficult when one strategy has been so ingrained for so many years. The "talking" channels have typically been advertising, PR and promotions, whereas things like customer service, research studies and focus groups have traditionally been the "listening" channels.

The strength of social media, however, is in the combination of the two. Companies can use what they glean from listening to these channels in their own promotions and campaigns while also contributing back to the media community—and their contributions are that much better from their listening experience. Once you start listening, it's only natural that you'll want to participate, but as soon as you start participating, people will expect you to listen.

The key is to strike a balance. You have to take into account what everyone else is saying in order to make the most of your contributions and get others to take account of what you're saying. After all, social media is about having a dialogue—not a monologue.

Achieving this balance generates good content—and good content spreads fast. But with social media, you're not just reaching a select group, like with a traditional ad. You're reaching a multitude of networks. Worthy contributions not only reach the people associated with your social media accounts. They also reach everyone associated with their accounts—but only if they deem your content good enough to be shared.

Many PR agencies are touting their social media experience and expertise. But with the onslaught of social media tools and the relatively new acceptance of social media, how can agencies differentiate themselves?

It's often difficult to separate social media from traditional media, but a good campaign isn't about separating the two: It's about integrating them. Mike Spataro of Visible Technologies commented at the Social Media Club Boston event back in May that, "social media is the A1 sauce, not the steak. Social media is a supplement, not a substitute." Agencies need to evolve their practice to incorporate social media on both the client side and the media side. Media often use social media as a means to find sources and expert opinions for their articles, so staying on top of the social media press is important for client campaigns.

Social media is not only useful for finding media opportunities, but also to glean insight on target audiences. With participatory media, people can tailor who they want to hear from and what kind of information they want to receive much more easily than ever before. They no longer have to dig through countless sources to find what they want. Now, people can select what they want and get it to come straight to them. This selection process is helpful, since you're now able to see who's following or subscribing to you and your content (or your clients' content). This provides immediate insight into who is interested in what you have to say—and your audience research is practically done for you.

For example, if you create a Twitter account for your wireless client, but notice that many of the client's Twitter followers are in the financial sector, now you know a good industry to pitch that's already interested in what you're doing. Once you know someone's interested, it's a lot easier to influence them.

Companies, especially those in the technology sector, should only consider PR proposals that include social media and how it will be integrated with the rest of the media relations, marketing and lead generation strategy. Social media is here to stay. Its ease and accessibility make it virtually unlimited for PR and marketing opportunities. PR agencies need to stay on top of new media trends to stay competitive and keep their clients competitive in their respective industries.

Cheryl Gale, managing partner and co-founder of March Communications, has nearly 20 years of experience driving and executing global B2B and B2C public relations campaigns. Having spent half of her career in London and the other half in the U.S., Cheryl is well versed in the European and American business landscapes.]]></content:encoded>
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		<title>Marketing tip &#8211; your best assets may be your competitors!</title>
		<link>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/</link>
		<comments>http://stalwartcom.com/blog/2009/05/marketing-tip-your-best-assets-may-be-your-competitors/#comments</comments>
		<pubDate>Fri, 15 May 2009 21:44:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://stalwartcom.com/wordpress/?p=32</guid>
		<description><![CDATA[Two days ago, I posted a quick Tweet commenting on a recent letter to the editor by the Public Relations Society of America’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers. Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a...]]></description>
			<content:encoded><![CDATA[Two days ago, I posted a quick <a href="http://twitter.com/Stalwartcom"><strong>Tweet</strong></a> commenting on a recent letter to the editor by the <a href="http://www.prsa.org"><strong>Public Relations Society of America</strong></a>’s Chairman and CEO. I ended the 140-character post by saying he should advocate the elimination of retainers.</p>
<p>Though unintentional, I quickly realized that I struck a raw nerve with a fellow PR practitioner that resulted in a 10-round debate match on <a href="http://www.facebook.com/home.php#/profile.php?id=506790917&amp;ref=profile"><strong>Facebook</strong></a>. </p>
<p>(Full disclosure - this person and I have a history where she called my business at a PRSA San Diego event in early 2007 “unethical” and “the equivalent of a used car salesman”).</p>
<p>The most interesting part of all this is how many folks chimed in to support my Pay-on-Performance model. What’s more, it occurred in many forms, from postings on Facebook and blog entries on Twitter to direct e-mails, phone calls and in person discussions. Turns out, unbeknownst to my Old School opponent, she did me a HUGE favor - her unrelenting rants prominently highlighted how competing PR firms are afraid and, dare I say, angry about how <strong><a href="http://www.stalwartcom.com">Stalwart Communications</a></strong> is shaking up the PR agency industry. Her 30-minute shouting exchange with me increased my agency’s top-of-mind share, and reinforced our value proposition of how we put our money where our mouth is to delivering positive PR results.</p>

<p><a href="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg"><img src="http://stalwartcom.com/blog/wp-content/uploads/2009/05/winner.jpg" alt="" title="winner" class="alignnone size-medium wp-image-180" height="323" width="400"></a></p>
<p>And for that, I’m adding my esteemed colleague to my Christmas Card list. She earned it!!</p>]]></content:encoded>
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		<title>Kudos to Coke’s understanding of Facebook’s power!</title>
		<link>http://stalwartcom.com/blog/2009/03/cherecwich-coca-cola-facebook-imedia/</link>
		<comments>http://stalwartcom.com/blog/2009/03/cherecwich-coca-cola-facebook-imedia/#comments</comments>
		<pubDate>Thu, 26 Mar 2009 00:07:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Cherecwich]]></category>
		<category><![CDATA[Coca-Cola]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[iMedia]]></category>

		<guid isPermaLink="false">http://stalwartcom.com/blog/?p=110</guid>
		<description><![CDATA[This is a great short article by iMedia Connection’s Associate Editor, Rich Cherecwich, on Coca-Cola figuring out that Facebook cannot be controlled - and that’s a good thing! Enjoy! Coke leaves Facebook in fan’s hands Posted by Rich Cherecwich on March 17, 2009 at 04:07 PM PDT Coca-Cola has the second most “fans” on Facebook pages, the profile-like pages brands...]]></description>
			<content:encoded><![CDATA[This is a great short article by <a href="http://www.imediaconnection.com"><strong>iMedia Connection</strong></a>’s Associate Editor, <a href="http://www.imediaconnection.com/profiles/iMedia_PC_Overview.aspx?ID=10649"><strong>Rich Cherecwich</strong></a>, on Coca-Cola figuring out that Facebook cannot be controlled - and that’s a good thing!</p>
<p>Enjoy!</p>
<p><a href="http://stalwartcom.com/blog/wp-content/uploads/2009/03/logo_imediaconnection.gif"><img src="http://stalwartcom.com/blog/wp-content/uploads/2009/03/logo_imediaconnection.gif" alt="" title="iMedia Connection" class="alignnone size-medium wp-image-98" height="70" width="217"></a></p>
<p><strong><a href="http://blogs.imediaconnection.com/BlogDetail.aspx?BlogID=476">Coke leaves Facebook in fan’s hands</a></strong></p>
<p>Posted by Rich Cherecwich on <b style="color: black; background-color: rgb(255, 255, 102);">March</b> 17, 2009 at 04:07 PM PDT</p>

<p>Coca-Cola has the second most “fans” on Facebook pages, the profile-like pages brands and companies can build to participate in the social conversations. It’s no surprise that the soft drink trails only President Barack Obama in Facebook popularity, but there’s a wrinkle to this story.</p>
<p>The Coca-Cola fan page wasn’t created by the company, and the corporation had no hand in helping it amass 3.3 million fans. The page was created by aspiring actor Dusty Sorg and writer Michael Jedrzejewski, who are, according to a video on the page, “just two guys who love Coca-Cola.” It was only after Facebook decided all “pages” must be controlled by the actual brands that Coca-Cola got involved.</p>
<p>This is usually where the story turns sour, and the big corporation pushes aside the kids who are promoting their product via word-of-mouth, but that’s not the case here. Coke flew the creators down to its headquarters in Atlanta and had them meet with marketing executives, and let them keep the page. Kudos to Coke for actually understanding social media, and letting the fans help spread the message.</p>]]></content:encoded>
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