Posted by David Oates 2 years, 6 months ago

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Steve Harvey is the man.

No other description fits. Put yourself in his position. He just made a colossal blunder on live, international television by announcing the wrong person as the winner of the Miss Universe pageant. 

Now Steve’s retraction was one thing, but it was the way he reacted that was equally important. Notice Steve didn’t say “there was a mistake,” “I was handed the wrong information” or some other general statement that would have at least temporarily taken some of the spotlight off of him. That would have been the easy way out. Instead, he owned it and took the punches.

What’s more, Steve made sure he publicly apologized to both Miss Columbia and Miss Philippines in person. Granted you could argue that he did it for ratings. I would submit, though, that the risk was far greater for Steve to perpetuate the story unless he did it from a sincere, remorseful perspective. We’ve seen the former happen far too many times. Take Lance Armstrong’s admission to using performance enhancing drugs or celebrity chef Paula Dean’s tearful, but very awkward, quasi apology for her use of racial epitaphs.

Steve Harvey’s the man because he owned his issues, stood up and accepted responsibility. He also tried to make amends to those he inadvertently harmed. In doing so, Steve turned this issue into a positive. Corporate leaders can learn from this. In a communications crisis, the best course of action is honesty, sincerity and full transparency.

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